Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us. Please note that returns will need to be sent to the following address styleinevryspace@hotmail.com
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question styleinevryspace@hotmail.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at suburbanstyle@hotmail.com.
**Return and Refund Policy**
**1. Returns:**
We want you to be completely satisfied with your purchase from Suburban Style. If for any reason you are not satisfied, you may return eligible items within 30 days of receiving your order. To be eligible for a return, items must be unused, in their original packaging, and with any tags still attached.
**2. Refunds:**
Upon receiving your return and inspecting the condition of the item(s), we will process your refund. Please allow 6 business days for the refund to be reflected in your account, depending on your payment method.
**3. Exchanges:**
If you would like to exchange an item for a different size or color, please contact us to arrange the exchange. We will do our best to accommodate your request based on availability.
**4. Non-Returnable Items:**
Certain items are non-returnable for hygiene reasons, including but not limited to:
- Swimwear (unless the hygiene seal is intact)
- Underwear
- Earrings and other pierced jewelry
- Beauty and skincare products (if opened or used)
**5. How to Initiate a Return:**
To initiate a return, please contact our customer support team at [support@suburbanstyle.net]. Our team will guide you through the return process and provide you with a return authorization.
**6. Return Shipping:**
Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item sent, defective product). We recommend using a trackable shipping method for returns.
**7. Damaged or Defective Items:**
If you receive a damaged or defective item, please contact us immediately with photos of the item and packaging. We will work with you to resolve the issue promptly.
**8. Contact Information:**
- Email: [support@styleineveryspace.com]
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**9. Questions or Concerns:**
If you have any questions or concerns regarding our return and refund policy, please feel free to contact us. Your satisfaction is our top priority, and we're here to assist you every step of the way.